I was asked recently by some prospective customers how our 24/7 global support coverage works? The inference being that they expect that we log calls and then wait 5 or 6 hours to start Engineering working on it.
Since a zero-day Apple QuickTime vulnerability was published on Thanksgiving day with associated exploit code, I thought that would make a good example of the benefits a truly global engineering team can have.
Apple QuickTime RTSP Response Header Remote Stack Based Buffer Overflow Vulnerability
Apple QuickTime RTSP Response Header Content-Length Remote Buffer Overflow Vulnerability
Apple has not released any patches/updates so far. However, the exploit code is publicly available, which puts users at risk.
This vulnerability, if successfully exploited by the attacker, would allow full control of the victim's computer. The attack can be as easy as convincing the user to browse a website. Nevis Labs has tested the exploit and it works pretty consistently, and, as per the reports, it also works for Windows Vista. I'm happy to report that our customers are well protected because our Nevis Labs offices are global and work 24/7, so we developed a threat protection signature to cover this threat while everyone else in the US was enjoying their Apple pie.
//Dom
Comments